Add the whole email or choose only parts of you email to be added as a comment on the existing issue.
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Where to find “Add to Issue”
Full email
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To add to issue with the full email content, you can either click on
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Add to issue ribbon in the email inbox
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Feature overview
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The email you received contains information you want to add to an existing Jira issue, but you dont remember which one it was? The app suggests an issue, but if you are looking for another one, simply use our advanced search (magnifying glass) and find the issue you were looking for.
How-to
Select an email you like to add to an existing issue → Go to ribbon (in Outlook) → Click on “Add to issue” → a new dialogue opens
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Based on the content of the selected email, our app already provides/suggests an existing issue |
If you know the issue to be added to → choose among Jira projects (drop down) or go with our app’s suggestion
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If you do not know the issue to be added to → Click on magnifying glass → Choose among issue selection
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Found the issue to be added to? → Click on the relevant checkbox → Hit the button “Add selected issue” → Click “Submit”. The email is now added to the issue
You find a comment in the email that the email has been added (and of course, the issue will appear in the sidebar, when searching for related issues)
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Selected text
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When using the COM add-in, you can also select a text in the email and add the selected text as a comment.
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Outlook on the web is slightly different. Check this guide how to find the add-in online. |
Issue selection
The issue field is the only mandatory field. By default, it will show related issues to the email and your recently used issues. You can either search by summary or issue key.
If you get too many results, you can choose a project and it will automatically filter your results.
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Comment
This is the text that gets added to the issue as comment. It is prefilled with the email body or the selected text.
Attachments
All attachments from the email are automatically populated and you can select them to upload.
You can also upload files from your local computer with the Browse button or simply drag and drop files on the window.
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Service Desk features
When selecting a Service Desk issue, you can choose whether you want an external or internal comment. So the buttons change to ones from Jira: Share with customer and Comment internally.
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After “Add to Issue”
if you update your issue successfully, you will find a category sign on your email for the issue.
And in your sidebar you can find on the existing issue, the comment with your update now.
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Especially for
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Feature requirements
In order to create new Jira issues based on email content in Outlook, the following set-up and configuration needs to done:
Step 1: Activate email feature in the admin settings
Status colour Blue title JIRA ADMIN TO DO Step 2: Decide on Outlook add-in (Office vs. COM add-in)
Status colour Yellow title MS 365 ADMIN TO DO Step 3: Install the Outlook add-in
orStatus colour Yellow title MS 365 ADMIN TO DO Status colour Green title USER TO DO
Jira & Microsoft deployment
Jira Cloud, Server & Data Center
Microsoft 365 & MS Exchange