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We have a new version of Outlook Email for Jira! This is the documentation for the old add-in. If you are looking for info about the new one, please click click here. |
Getting Started
If your users are running on a virtualized environment (Citrix, Terminal Server, etc), you should use a specific version of our add-in to install.
To get the correct installation file, please visit the admin area of our add-in in Jira (Jira → Add-ons → Outlook App → General Overview). In the rightmost box, you'll find an advanced section, which will provide you with a download link.
You will need to specify the following options first:
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- Installs to %ProgramFiles% instead of %LocalAppData%
- Does not have an automatic updater
- Will be active for all users on the Terminal Server instance by default
Installation
After you install the application on your terminal server, there will be a registry key that needs to be set for each user (e.g. via GPO), which we cannot do via the installer.
You can find a description here: Fix: Clicking on the Jira Tab opens an empty folder
Configuration
By default, the Outlook add-in will be active for all users on the Terminal Server instance. In most cases, this will not be the preferred deployment, as only a subset of users will be Jira users. To change this, please do the following:
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