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Clicking on the Jira Tab opens an empty folder

Clicking on the Jira Tab opens an empty folder

Owned by Andreas Schmidt
Last updated: Jan 17, 2019 by Tobias Viehweger

Problem

When you click on the Jira Tab instead of opening the feed, it just opens an empty email folder called "jira".

This is caused by one of the latest Outlook updates. More information about the topic can be found in the official documentation.


Solution

Add a registry key in the user hive. This is done automatically when using the standard installer - Terminal Server installations needs to add the key manually.

Outlook 2016

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security

"EnableRoamingFolderHomepages"=dword:00000001


Outlook 2013

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security

"EnableRoamingFolderHomepages"=dword:00000001


Outlook 2010

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

"EnableRoamingFolderHomepages"=dword:00000001