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Feature overview
Share a Jira issue to a preferred Microsoft Teams channel to triage it with your team.
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Depending on how the appearance is configured and if you are using the new or old issue view, you can start this action a bit differently. We’ll assume you are using the default settings with the new Jira issue view.
Please see the end of the article to see how it looks like for other settings.
How-to
Open an issue → Click on the “Microsoft Teams icon” in your issue → a dialogue opens.
Select “Channel” and choose “XY Channel” → Type your message
You can also @-mention people from Teams!
When finished → Click on “Send to Teams” → The whole conversation will appear in Jira and in Microsoft Teams.
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Either use the top-right “…” menu to share the issue to Microsoft Teams or you click the activity tab at the bottom of your issue (next to “Comments”).
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Compact view of channel conversation messages
Just like you’re possibly using it in Microsoft Teams, we offer a compact view of your chats and channel conversations in your Jira issue. For some people this view option might help to display information a bit clearer and more compact.
You have two options for the setting:
Individual option: select the channel conversation > go via the “…” and toggle the “compact view”
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Default option: set a default via your personal Jira settings
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Feature requirements
In order to start a MS Teams chat in Jira, the following set-up and configuration needs to done:
Step 1: Activate Teams feature in the admin settings
Status colour Blue title JIRA ADMIN TO DO Step 2: Install the Microsoft Teams app
Status colour Yellow title MS 365 ADMIN TO DO Status colour Purple title MICROSOFT TEAMS OWNER TO DO
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