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To give you a little guidance, we summarized what sets us apart from Halp, so you can decide which solution is the right fit for you.
MS Teams for Jira & JSM vs. MS Teams Jira integration by Halp | ||
---|---|---|
✅ supported | ❌ not supported | |
Feature | MS Teams for Jira - Smart Connect | Halp |
Features in Jira | ||
Start a Microsoft Teams conversation in a Jira issue | ✅ | ❌ |
Share Jira issues in Microsoft Teams | ✅ | ❌ |
Post a message either in a Microsoft Teams (group) chat or channel | ✅ | ❌ |
Decide on the sharing options of your Teams message (user access) | ✅ | ❌ |
Replies from Microsoft Teams will be displayed automatically in Jira | ✅ | ✅ |
The Microsoft Teams conversation is linked in Jira | ✅ | ✅ |
Features in Teams | ||
Use your Jira Service Management portal in a custom tab in Microsoft Teams (create new tickets and check on their status) | ✅ |
❌ | ||
Private agent-customer communication via Microsoft Teams chat | ✅ | ❌ |
Create a new Jira issue based on any Microsoft Teams channel conversation and/or chat | ✅ | ✅ |
Add a Jira issue comment (public and private note) based on a Microsoft Teams conversation and/or chat | ✅ | ✅ |
Link a Microsoft Teams conversation to an existing Jira issue | ✅ | ❌ |
Search for and share a Jira issue in any Microsoft Teams channel | ✅ | ❌ |
Replies from Jira will be displayed automatically in Microsoft Teams | ✅ | ✅ |
White label service portal | ✅ | ❌ |
Get bot notifications about activities in Jira filtered by standard and custom fields | ❌ | ✅ |
Provide self-service resolution with a connected Confluence space | ✅ | ✅ |
Security | ||
Security Self-Assessment Program | ✅ | ✅ |
Marketplace Bug Bounty Program | ✅ | ✅ |
Availability | ||
Cloud | ✅ | ✅ |
Server | ✅ | ✅ |
Data Center | ✅ | ❌ |
Pricing | ||
Cloud | $10 $1 | $15
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*Information from August 2021 based on Atlassian Marketplace
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