Create support tickets from Microsoft Teams

If your admin has installed the customer portal app in Microsoft Teams, you can easily access it in your Teams sidebar.
Pin it to have it constantly available. Choose a Service Desk first to raise a ticket.

When selecting a service desk, raise your support ticket just like you know from Jira Service Management.

This is how it looks like in our company.

In our example, you could enter a summary (= title of support ticket) and our app will put a suggestion of related (documentation) articles for you.

By agreeing to shift future communication to Microsoft Teams, support tickets can usually be solved quicker and more efficient. Support agents can easily reach out to customers for any kind of questions or to ask for more information via Microsoft Teams chat.

When all fields are completed, click on “create”. The support ticket is submitted.

This is new!

Via the “my requests” tab at the top, you can conveniently check on your ticket status right there in Microsoft Teams!

Have all your requests at a glance and access information on them whenever needed.

Click on the issue key of one of your requests and see more details e.g. if the support team has already messaged you back.

You can also cancel the request if the issue no longer exists or you already found a solution on your own.

Alternatively, you can also click on the support ticket link in the information box in the first place (see above) and easily come to your Help Desk in Jira Service Management.

You can check information on the ticket status via your Help Desk in Jira Service Management.