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Microsoft Teams app_Notifications in Teams.jpg

With Jira Software/business projects, you can allow (chat) notifications every time you start a new MS Teams chat from your Jira issue.

Technically, it is our Smart Connect for Jira app which acts like a bot here and thus, “posts” updates on the issue in the respective MS Teams chat.

Based on the settings, you can decide what kind of issue updates to a linked issue should be posted.

Notifications in Teams can be set-up for chats and channel conversations.

For channel conversations, updates on an issue will be posted in the respective channel where an issue e.g. has been shared with the team. Learn more about channel conversations.

Settings overview

Please note: These settings do not apply to JSM customer chats. Those can be enabled separately in the 'Customer portal' tab. 🚀 Learn more.

You can decide among the following configuration options for your notifications in Teams.

Issue changes

Microsoft Teams app_Notifications in Teams_Issue changes.jpg
 Issue changes

  1. New comment: Anytime a new Jira comment is added to issue, the bot will post an update to it into the MS Teams chat.

  2. New comment incl. internal comments: see point 1. Plus anytime there are internal comments made, an update will be posted, too.

  3. New attachments: As soon as new attachments are added, an update will be posted.

  4. Status changes: Any time the issue transfers into another state, an update will be posted.

Issue field changes

Microsoft Teams app_Notifications in Teams_Issue field changes.jpg
 Issue field changes

  1. Assignee changes: As soon as the assignee changes, an update will be posted.

  2. Due date changes: this important information will be posted, if

Specific settings

Sure, the above-mentioned examples show an “always notified” situation (all boxes are ticked).

However, you can also decide on some of those situations when you wish to be informed about an issue change in MS Teams.

Simple tick those issue changes / issue field changed you assume as being most important to you and your team.

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