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Use templates (globally / project-specific) to prepare specific content for chats, meetings and emails.

1. Overview

https://youtu.be/8BQKjvb3d4g

Facts & Benefits

  • Add global or project specific templates to:

    • e.g. quickly send standardized Outlook emails

    • e.g. prepare meetings information (when scheduling a meeting)

    • e.g. and set-up preconfigured Teams chats (content) from within Jira (especially useful in JSM projects)

  • Benefit: Templates are set-up the same way for emails, chats and meetings

  • Create templates either globally for all Jira projects or only for specific ones

  • Benefit: Save time by simply choosing a suitable template when working in your Jira issue

  • Templates can be always edited / changed before using and sending them.

  • Benefit: especially for Jira Service Agents working with Jira Service Management and Microsoft 365 this is a neat feature. It allows for efficient communication without typing the same message repeatedly.

2. Create a template

Templates can be set-up on a global and project-specific basis. It both works the same way!

Admin settings (globally)

Go to your Jira admin settings → Click on “Templates”.

You get an overview of all templates created for emails, chats and meetings. Create a new one here, as well.

Settings (project specific)

Set-up templates in your Jira project.

Go to your project settings → Click on “Microsoft 365 Templates”. You can even select from templates being created globally!

Set-up a template

Fill in the fields and get a preview when selecting an issue.

This way you can finetune your template, if necessary.

Insert issue details* relevant to the email, chat or meeting.

Tip: Use emojis to better differentiate between the templates later in the overview (wink) (see below)

Choose a template/default

After saving and publishing the template, you can choose among all templates created.

Set a default template for your users. They can change it in their issue later, if required.

Jira issue view

Users now can get an accurate email, meetings or chat template when working in their Jira issue.

Choose among the drop down to use another template, if needed.

Smart values

* Insert any additional Jira issue field with the shown handlebars syntax in the body and subject.

If you like to dig deeper feel free to learn more about smart values, functions and examples.

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