4.4 Do you store any JIRA/Outlook data?

Jira for Outlook works a little bit different than most Jira addons - also because it has to run in Outlook outside of Jira.

In general we try to save as less data as possible while giving you the best user experience possible.

Which data are stored?

1. Instance Data
   We store information about your instance. This contains the URL, Jira Version, installed Jira for Outlook addon version and license data.
   These data are sent to our server during the initial registration. They are send via the browser of the user - Jira does not need to be connected to the internet.
2. User Data
   When installing the addin, we get name and email address of each user. This is used for educational emails as well as distributing updates.
3. Configuration Data
   All settings you make in the Admin area like default settings or template settings are stored on our servers so we can distribute them to the Outlook clients.
4. Transactional data
   To identify related Jira issues across devices, we save mappings of email IDs and Jira issue keys. This looks like the following

Which data are not stored?

We do not store any personal or business related data. We explicitely do not store:

• Your E-Mail or Calendar content
• Jira Issue data except key and id
• User data from other sources like address book or Jira users
• User Tokens / User Logins

Are data send to your server?

We try to make a connection between Jira and Outlook directly whenever possible.

• The Windows COM Addin never sends any data to our servers
• The Office Addin:
  • When used with Basic Auth (Username & Password): All requests are routed via our server
  • When using OAuth:
    • and connection with Jira Cloud: All requests are routed via our server
    • and connection with Jira Server: All requests are send directly

Where are the data stored?

All data are stored on our own servers hosted by Amazon AWS. We do not share or forward any information to third-party companies. There is no encryption on our database.
The server is reached at https://store.yasoon.com

Are there any exceptions from the rules above?

• Error reports: Our app supports optional error reports that help us to improve the application. If you have this active, we try to strip away your business data. But it'S the nature of an error that we don't know them exactly and we may send sensitive data as part of the error report
• Attachments when using the modern Office 365 app and Jira Cloud: Due to technical limitations we have to route attachments via our servers when using the modern app in combination with Jira Cloud. We do not store them but you should be aware that they cross our servers.

Are there third-parties that work with the data?

We work with two third-parties:

• Our infrastructure is hosted on AWS. While they do not process the data, they may have access to it.
• Our Mails are send via Mailchimp