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Problem

When trying to uninstall Jira for Outlook via the Windows system controls, the wizard shows up with the option to uninstall but ends with an error.

Cause

We used a software named Advanced Installer for our setup process. Unfortunately the latest version we used contains a bug.

Uninstall does not work when the original setup file does not exist anymore

Solution

Obviously you can "just" copy the setup file back to the place where you installed the addon and uninstall.

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In most cases, you won't remember how you installed the addon. Please do the following:

  • Download the latest setup from your Jira Admin Panel
  • Open the Windows Registry (regedit)
  • search for the key "AI_ExePath"
  • Change it to the path of the newly created

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