Problem
After creating an issue, the email does not show the Jira icon.
Cause
a) You are using the Office 365 add-in, which does not support email icons
b) You have configured Outlook to hide the icon. To fix this, please check your view configuration:
- In Outlook, go to "View" → "Arrangement" → "View Settings" → "Columns"
- Make sure "Icon" is added:
