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Email icon is not shown

Email icon is not shown

Jan 16, 2019

Problem

After creating an issue, the email does not show the Jira icon.

Cause

a) You are using the Office 365 add-in, which does not support email icons

b) You have configured Outlook to hide the icon. To fix this, please check your view configuration:

  1. In Outlook, go to "View" → "Arrangement" → "View Settings" → "Columns"
  2. Make sure "Icon" is added:
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