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Table of Contents

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Overall FAQs

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titleWhere do I find my license ID?

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titleI’m using two apps from yasoon. What do I do?

If you’re using Outlook Email for Jira and another one of yasoons Jira apps, you can now cancel the subscription of the additional Jira app. All of yasoons Jira integrations are now combined in Microsoft 365 for Jira (former Outlook Email for Jira). See more in our upgrade guide.

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titleAre there any additional requirements?

Read more on the technical requirements here.

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titleI don’t want to use Microsoft 365 for Jira.

We’re offering Microsoft 365 for Jira for all our Outlook Email for Jira customers without any additional costs. However, if you don’t want to use the additional features, you have the possibility to downgrade on Outlook Email for Jira via the Atlassian Marketplace. Please be aware, that there is no Data Center version available, yet (coming September 2021).

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titleMy Jira Server license for Outlook Email for Jira expired. Do I also get this upgrade?

For Cloud apps this is the Entitlement ID, for Server and Data Center apps it is the SEN number (Support Entitlement Number).
You’ll find the license ID in Jira via the “Manage apps” section.

Upgrade FAQs

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titleDoes the pricing change with the upgrade?

No. If you’re already using Outlook Email for Jira there won’t be any additional costs for you.

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titleI’m not using Outlook Email for Jira, but other apps (e.g. for Teams). Can I keep using that?

Yes, absolutely! We will continue to maintain and update the existing, unbundled apps. The only app going away is “Outlook Email for Jira Lite”, which will be replaced by the unbundled version of “Outlook Email for Jira” - see the next question.

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titleI don’t have Microsoft 365 – what does this mean for me?

Since we didn’t change the price nor the features, you can just use our app as is - nothing will change for you. But you also won’t be benefitting from additional features. If you want to, you can downgrade to the new Outlook Email for Jira listing via the Atlassian Marketplace. Please be aware, that there is no Data Center version available, yet (coming September 2021).

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titleDo I need to take any action?

You’ll get an upgrade, too, if you renew your license via the Atlassian Marketplace.

Feature FAQs

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