Good to know 
Besides the sharing issues feature in Outlook, you can access your customer portal in Outlook - just like in Microsoft Teams. Configure the customer portal in MS Teams first. Learn more.
Compose a new email or reply to an existing one to search for and share Jira issues via email. Let your team members access relevant information right where they work.
Prerequisites
New Outlook version (desktop or web)
Set-up
Outlook
Go to the sidebar in Outlook and open “More apps”.
Click on “Add apps” and search for “Smart Connect for Jira”.
Search Smart Connect for Jira
Via your sidebar, search for “Smart Connect for Jira” and add add it to your Outlook.
Add Smart Connect for Jira
When selecting the app, click on “Add” and go back to your Outlook inbox to access the feature.
Share issues via email
Search for and share issues
Start a new email and access Smart Connect for Jira at the top our your Outlook inbox.
Select the app and …
Search for and share issues
… search for your issue and share it via email - just as you use the sharing issues feature in MS Teams.
Share issue by email
Share important information with your team and allow them to access these information (in Jira) with a click.