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Connection with Jira

Connection with Jira

This page details how our app connects to Jira.

If you are looking for troubleshooting information, please go here.

Outlook Email for Jira provides multiple ways to connect to Jira depending on the system and how it is configured. It shows a security indicator on top that explains how it is connected:

Connection types

Direct connection with COM add-in

When using our COM add-in, it will always use a direct connection. As we are running a program on the local computer, we are not limited by the used browser.

Direct connection Office add-in

Server Only

The Office add-in only runs in the browser, so we have to respect the given restrictions. Jira does not send CORS headers in a consistent and reliable manner, so we need to rely on some other techniques. In our case we do the trick with an iFrame provided by the Jira app. By embedding it in Jira in Outlook, the Jira system is part of the add-in and it is not cross-domain anymore.