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[!] Incident management

[!] Incident management

Owned by Britta Neugebauer
Last updated: Mar 10, 2025

Products

Jira Service Management

Category

Service management

Stakeholders

Service agents, internal clients, Ops team member

Incident reporting

Incident alerting

Incident command center

Team communication

Customer communication

Indident reporting

  • Incident detection channel

  • Service desk in Teams & Outlook

  • Incident manager ticket creation in Teams

  • Incident manager ticket creation in Outlook

Incident alerting

  • Alerting in chat

  • Alerting in channel

Incident command center

  • Incident chat (war room chat)

  • Notification, when SLA breaches

Team communication

  • Stakeholder channel

  • Status update meeting

  • Stakeholder email

Customer communication

  • Status update meeting

  • Customer chat

  • Customer email

You want to talk about your individual use case? Get in touch!