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Problem

When trying to uninstall Jira for Outlook via the Windows system controls, the wizard shows up with the option to uninstall but ends with an error.

Cause

We used a software named Advanced Installer for our setup process. Unfortunately the latest version we used contains a bug.

Uninstall does not work when the original setup file does not exist anymore

Solution 1 - Restore old setup file

Obviously you can "just" copy the setup file back to the place where you installed the addon and uninstall.

Solution 2 - Change the path of the setup file

In most cases, you won't remember how you installed the addon. Please do the following:

• Download the latest setup from your Jira Admin Panel
• Open the Windows Registry (regedit)
• search for the key "AI_ExePath". If this key does not exist anymore, please continue with solution 3 below.
• Change it to the path of the newly created
  

Solution 3 - Force to uninstall the software

Microsoft provides a tool to uninstall corrupt installations.

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https://support.microsoft.com/de-de/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Solution 4 - Run the uninstaller manually

For this you'll need find the uninstaller first. Open the following folder

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msiexec /x <NAME_OF_UNINSTALLER_ABOVE> AI_SETUPEXEPATH="<PATH TO NEW SETUP>"

Example:
msiexec /x 2eb63b90.msi AI_SETUPEXEPATH="C:\Users\Andy\Desktop\jira_for_outlook.exe"

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