Problem
When trying to uninstall Jira for Outlook via the Windows system controls, the wizard shows up with the option to uninstall but ends with an error.
Cause
We used a software named Advanced Installer for our setup process. Unfortunately the latest version we used contains a bug.
Uninstall does not work when the original setup file does not exist anymore
Solution 1 - Restore old setup file
Obviously you can "just" copy the setup file back to the place where you installed the addon and uninstall.
Solution 2 - Change the path of the setup file
In most cases, you won't remember how you installed the addon. Please do the following:
- Download the latest setup from your Jira Admin Panel
- Open the Windows Registry (regedit)
- search for the key "AI_ExePath". If this key does not exist anymore, please continue with solution 3 below.
- Change it to the path of the newly created
Solution 3 - Force to uninstall the software
Microsoft provides a tool to uninstall corrupt installations.
Please run the following programm, choose uninstall and search for Jira for Outlook in the list of programms.
Solution 4 - Run the uninstaller manually
For this you'll need find the uninstaller first. Open the following folder
C:\Windows\Installer
Hidden Folder
The installer folder is a hidden one. At best you copy & paste the path directly into the Windows Explorer address bar
Add the column "Author" and sort by this column. Find the setup from "yasoon GmbH".
Now open a command line by using cmd on the folder
And run the following command:
msiexec /x <NAME_OF_UNINSTALLER_ABOVE> AI_SETUPEXEPATH="<PATH TO NEW SETUP>" Example: msiexec /x 2eb63b90.msi AI_SETUPEXEPATH="C:\Users\Andy\Desktop\jira_for_outlook.exe"
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