Use your Jira Service Management portal in a custom tab in Microsoft Teams!
Let customers create support tickets from Microsoft Teams. The support team sees the requests right in Jira Service Management and can chat with the user within the Jira issue – based on MS Teams chat.
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Note: Working with Forms in JSM? |
Customer portal
Raise a ticket
My request tab
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Feature requirements
In order to create support tickets from MS Teams, the following set-up and configuration needs to done:
Step 1: Activate Teams feature in the admin settings
Status colour Blue title JIRA ADMIN TO DO Step 2: Install the Microsoft Teams Portal app
Status colour Yellow title MS 365 ADMIN TO DO Status colour Purple title MICROSOFT TEAMS OWNER TO DO
Jira & Microsoft deployment
Jira Cloud, Jira Server & Data Center (Server needs to be publicly available)
Microsoft 365 & MS Exchange