Create new issues based on chats/channel conversations

The Teams integration allows users to create new Jira issues directly from Microsoft Teams chats and channels. This makes it easy to bring important discussions to Jira for further action.

Once an issue is created in Teams, Jira users can quickly respond and start working on it. Additionally, all future communications in Teams or Jira remain accessible through a the connected communication in Microsoft Teams.

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Feature at a glance

Create new issues from Microsoft Teams

As discussions increase, so does the shared information. To maintain clarity, important conversations can be turned into new Jira issues, integrating them into the project roadmap.

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Create issue - dialogue

When you click on “create issue”, a dialog box appears. Our app integrates with the Jira interface, simplifying the completion of fields. The message highlighted in Microsoft Teams is automatically added to the description field, and you can include additional information if needed.

This feature allows you to not only create the issue, but also link the Microsoft Teams message thread to the issue in Jira for future reference.

Connecting Microsoft Teams messages to Jira issues

Upon creating an issue in Microsoft Teams, the Teams app bot (Smart Connect for Jira) will quickly notify you with a link to the issue in Jira, ensuring easy access to all related information in both platforms.

View in Jira - newly created issue

When switching to Jira, the issue and synchronized messages from Microsoft Teams are accessible.

Feature configuration

In order to use Jira features in Microsoft Teams (such as creating Jira issues based on Microsoft Teams conversations) a connection between Jira and Microsoft Teams needs to be established. This connection needs to be set-up by your Microsoft Teams team owner (refer to: Admin configuration)

User configuration

This feature offers instant accessibility with no user configuration needed; you can start using it right away.

Admin configuration

To get started, the installation of the Smart Connect for Jira app (free) is necessary. This task should be carried out by either the Microsoft Teams team owner or the Microsoft Teams admin.

The installation process is straightforward and can be completed in just a few clicks by following the instructions available within the Jira admin settings.

Useful links

• Further information as well as the technical reference on shared office items can be found here: Sharing access to Microsodt 365 items

• Additional information on the process of automatic linking can be found here: Teams app