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Add to issue from Outlook

Add to issue from Outlook

Owned by Tamara Braun
Last updated: Mar 24, 2025
3 min read

When you get an email about a project, link it using the “Add to issue” feature in the Outlook add-in by choosing the relevant parent issue. Use the advanced search feature by clicking the magnifying glass icon to find it and link the email conversation.

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Feature at a glance

Add to issue

When you receive a project email, link it using the “Add to issue” feature in the Outlook add-in by selecting the relevant parent issue. Initially, the add-in suggests the last used project and issue. Later, it suggests an issue based on the selected email's content.

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Show notification banner

Once an email is added to an existing issue, you will receive a notification confirming the update. This means the information is saved and accessible in Jira for your team. Reopen your sidebar to see additional issues related to the ongoing conversation.

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COM add-in specifics

Add to issue based on text

When using the COM add-in, you can select a text section in the email and only add this specific information to an existing issue.

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Outlook web differs slightly. Check this guide on how to access the add-in.

Jira Service Management features

Add customer or internal comment

When your mail includes a Jira Service Management request to add to an existing one, you can add a Jira comment. If it's relevant for the customer, select “share with customer” to email them automatically; otherwise, add an internal comment.

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Feature configuration

To use Jira features in Outlook (like creating Jira issues from emails), a connection between Jira and Outlook must be established by your Jira and Microsoft admin (refer to: Admin configuration).

User configuration

Main configuration can be done via the Outlook settings by the user.

Admin configuration

To get started, install and deploy our Outlook add-in (free). This should be done by the Jira admin and Microsoft admin: the Jira admin prepares the setup, while the Microsoft admin deploys the add-in centrally to all users/teams. The installation process can be completed in a few clicks by following the instructions in the Jira admin settings.

Useful links